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Quality specialist speaks to quality specialist jobs, what is a quality specialist and how to become a quality specialist, qualifications and duties.
The QS position reports to the Portfolio Manager and is considered to be a key member of the leadership team.
The Specialist is responsible for providing services/activities to both internal customers within the Portfolio and to external customers who monitor against defined service levels.
This Specialist is responsible for performing internal audits and for preparing / managing External Customer and Registrar audits. This position is also responsible for gathering and reporting Key Performance Information (KPI) for the Portfolio.
To improve the scores, the Quality Specialist is responsible for identifying, developing and implementing Continuous Improvement projects. This position has accountability for the effective delivery of the required deliverables, both for the internal customer's understanding and implementation of the quality system and to satisfy the external customer's contractual requirements.
The Quality Specialist position requires a multi-skilled individual.
This team member:
Plans, organizes and directs Portfolio-wide quality initiatives
Performs internal audits
Organizes and manages customer audits and registrar audits
Provides training to Portfolio staff on all Quality System areas
Develops new process instructions and revises existing ones to improve the quality system
Manages the non-conformance process
Maintains required quality records and develops quality statistics
Gathers and reports performance data for the Portfolio
Analyzes non-conformance and performance data for trends, develops reports for management and initiates Continuous Improvement projects to improve processes
Ensures that the various Portfolio functions conform to the terms and conditions of the contract
Manages the interface between the Portfolio functions and the external customer's Quality Advisors
Provides Portfolio leadership with respect to integrating quality into the way it does business, to improve its performance
Initiates Continuous Improvement projects to both resolve Portfolio problem areas and to develop opportunities for improvement.
College or University graduate is preferred
Minimum of five (5) years experience in a quality function with an ISO-based quality system
Demonstrated experience in applying problem-solving skills to identify problem root causes, resolve process problems and develop / implement opportunities for improvement
Demonstrated ability to document process procedures
Proven skills to provide effective quality training
Minimum of three (3) years experience in conducting internal audits (completed at least 15 full system audits)
Minimum of three (3) years experience in gathering and reporting performance data
Microsoft Office proficiency and ability to use new software tools
Must be able to provide leadership and be accountable in achieving required Portfolio quality results
Excellent interpersonal skills in dealing with internal and external customers
Effective team player in working with Portfolio staff to improve quality
Self-starter requiring minimal supervision
Ability to travel, as required, to perform internal audits within the Portfolio. Must have a valid drivers license.
Ability to develop and deliver presentations to Portfolio management and to the external customer
Certified ISO 9001 Auditor / ASQ Quality Auditor / ASQ Quality Engineer / ASQ Quality Manager preferred
Ability to obtain appropriate levels of Security Clearance
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